At N1 GOALKEEPER GLOVES, we aim to provide the best service and quality. Below you’ll find answers to frequently asked questions about ordering, returns, delivery times and more.
Returns & Exchanges
Can I return or exchange my order if the size is not correct or if I am not satisfied?
Yes! At N1 GOALKEEPER GLOVES, you can return or exchange non-personalized items, provided they meet the following conditions:
✅ The product is not personalized (no name printing).
✅ The product is unused and in new condition, preferably in the original packaging.
Order Confirmation
I did not receive a confirmation email, what should I do?
Once your order is placed, you will immediately receive an automatic confirmation email. If you did not receive it, please check your spam/junk folder.
Delivery Times
When will my order be delivered?
If a product is in stock, it is usually shipped the same or the next working day.
Shipping Costs
What are the shipping costs?
We offer free shipping on orders from €50.
For orders below €50, a shipping fee of €4.95 applies.
All orders are carefully packed and shipped quickly, so you can get on the pitch as soon as possible.
Out of Stock
Will sold-out items be restocked?
Yes, our goalkeeper gloves are regularly restocked unless the product is discontinued. Want to know when a specific model will be available again? Feel free to contact us via info@n1-gloves.nl.
Sizing
How do I choose the right size?
Use the size chart on our website. Our gloves generally fit true to size. Not sure? Contact us, we’re happy to help!
Complaints
I have a complaint about a product, where can I report it?
Please send an email to info@n1-gloves.nl including:
- A clear description of the issue.
- A photo of the problem.
- Your order number.
We will review your complaint within 2 working days and provide an appropriate solution.
